24-Hour SuperServer Support Access:
Please enter Serial Number of your SuperServer (from the back of your SuperServer chassis) to access this site.
Please Note : This service is provided ONLY to SuperServer / SuperWorkstation customers.
- SuperServer is a Supermicro branded server system and not just a motherboard product only.
- 24-Hour Technical phone service is only for valid SuperServers within the manufacturer's standard warranty period. Phone support services consist of phone consultation and trouble-shooting ONLY. If you need other support services, please refer to the manufacturer's standard limited warranty.
- Please note that a response may not be guaranteed in the event of power outage, equipment failure, natural disaster or any other unforeseen circumstances that might interrupt communications.
- 24-Hour SuperServer Technical Service is available year-round with the exception of Christmas Day and New Year's Day
Supermicro's 24-hour technical hotline is part of our commitment to ensure maximum system uptime for your SuperServer. Please have the following information ready when you call (or included in your e-mail) to help us better serve you.
Required Information:
- Name of vendor (and company name if applicable)
- System Serial Number (See our Serial Number Guide)
- Purchase date
- Owner's name and phone number
Contact Via Phone:
You may call our Server Support Department using the following numbers:
- For USA: 1-408-503-8029 (24 Hours)
- For Asia: +886-(2)-8226-3990
(9am to 6pm CST, M-F) - For Europe: 31-73-6910055
(9am to 6pm Europe Time, M-F)
Prepare for the Call
Help us help you by having the following information and materials ready before you call: your SERVER's invoice and serial numbers; service tag number; model and model numbers; the current version of the operating system you are using; and the brand names and models of any peripheral devices (such as a modem) you are using.
Explain Your Problem to the Technician
Now you are ready to describe the problem you are having with your SERVER. Let the technician know what error message you are getting and when it occurs; what you were doing when the error occurred; and what steps you may have already taken to solve the problem.
Cooperate with the Technician to Solve Your Problem
Experience shows that most SERVER problems and errors can be corrected over the phone as a result of close cooperation between the user and the technician. Listen carefully to the technician and follow his / her suggestions.
- SuperServer is a Supermicro branded server system and not just a motherboard product only.
- 24-Hour Technical phone service is only for valid SuperServers within the manufacturer's standard warranty period.
- Please note that a response may not be guaranteed in the event of power outage, equipment failure, natural disaster or any other unforeseen circumstances that might interrupt communications.
Contact Via Email:
Please note: We will NOT respond to emails without a SuperServer serial number. The System Serial Number is located at the back of the system. See our serial number locator guide if you need assistance.
All e-mails should be sent to:U.S. Server Support or Asia Server Support
What is a SuperServer?
A SuperServer is a trusted Supermicro motherboard and chassis professionally pre-installed at Supermicro. Prior to shipment, it must pass a high quality control and burn-in process. A SuperServer system is a barebones system and does not include CPUs, memory, or hard drives. All SuperServers are FCC, CE, and UL certified.
(Please contact Supermicro sales for details.)
Please first refer to your manual for technical support details regarding your SuperServer before contacting Supermicro Tech Support.