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Most popular FAQs

1.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
2.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
3.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".
4.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
5.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
6.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
7.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
8.	I am using 4x K20 in 7047GR-TPRF (X9DRG-QF) but gets the error: !!!!PCI Resource ERROR!!!! PCI OUT OF RESOURCES CONDITION: Error: Insufficient PCI Resources Detected!!! System is running with Insufficient PCI Resources! In order to display this message some PCI devices were set to disabled state! It is strongly recommended to Power Off the system and remove some PCI/PCI Express cards from the system! To continue booting, proceed to Menu Option and select Boot Device or . WARNING: If you choose to continue booting some Operating Systems might not be able to complete boot correctly!
9.	How do I create a bootable USB stick?
10.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit – Prof. Please kindly provide the solution for the same ASAP.

Latest FAQs

1.	While using NVIDIA MCX753436MS-HEAB (CX7) or MCX623432AS-ADAB (CX6) adapters, pinging BMC inside operation system will not be able to reach destination IP when dedicated LAN port is not connected. By connecting dedicated port with network cable, the ping will be resumed and working properly. How can this problem be resolved by which command or tool? (11/25/2024)
2.	I sent a Seagate HDD-A16T-ST16000NM007G (4Kn) for RMA, and received a replacement drive HDD-A16T-ST16000NM009G (512E) drive from your RMA department. Do I need to convert this drive from 512E to 4kn to use on my SSG-640SP-E1CR60H server? (11/22/2024)
3.	My X11DPH-I motherboard which is running Windows 2019 HyperVisor Core is having issue with the on-board X722 NICs. When I tried to create VSwitch on the NICs, the PowerShell shows the NIC are not available, but the NICs are detected in BIOS and Windows 2019 baremetal. Any idea how to troubleshoot it? (11/22/2024)
4.	I have a SSG-640SP-E1CR60H that's running VMWare ESXi 7.0U3. How do I know what type of RAID is configured on the unit? (11/22/2024)
5.	I have a SSG-640SP-E1CR60 server. I install 60 SATA drives but 15 drives cannot be detected. It seems the missing drives are on the same row. What part could be defective? (11/22/2024)
6.	I have several X13SAE motherboards. I installed Windows 10 in a M.2 on one X13SAE. Installation was successful. Motherboard could boot up fine and access internet. When I moved the M.2 to another X13SAE, Windows 10 could also boot up fine but couldn’t access internet. Device manager didn’t show any yellow mark. What could the root cause blocking internet access? (11/22/2024)
7.	I have a 121H-TNR server and I would like to know how to short the pins on motherboard to jump start the server. The connector JFP1 is not like the regular 20-pin JF1. Please advise. (11/22/2024)
8.	I have a SuperChassis 847E1-R1400UB with PWS-1K41P-1R on PDB-PT847-8820 looking for a list of compatible quiet platinum power supplies for hot swap. (11/22/2024)
9.	We have a system that uses an X9DRW-iF motherboard mounted in an 815-series chassis, and we are looking for the correct riser card for the low-profile PCI slot on the chassis. (11/22/2024)
10.	<span data-teams="true">Do you need DCMS license for backplane CPLD firmware update via BMC? (11/22/2024)