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AI-Powered Telecom for Leading Strategic Growth and Innovation

The telecommunications industry is at a critical juncture, with telcos uniquely positioned to drive digital transformation and economic growth. By building robust AI infrastructures, telcos can offer advanced AI services to various sectors, from healthcare to finance, creating new revenue streams and fostering cross-industry partnerships.

Supermicro, in collaboration with NVIDIA, delivers AI-powered infrastructure tailored for telcos, enhancing operational efficiency, network management, and customer experiences. Our solutions enable telcos to leverage AI for strategic growth, positioning them as leaders in the evolving digital economy.

Supermicro system portfolio for Telco AI

“The global AI in telecommunication market is expected to grow at a 41.4% CAGR from 2024 to 2033, with applications across network security, optimization, customer analytics, virtual assistance and self-diagnostics

Source: AI in Telecommunication Market Size, Share, and Trends 2024 – 2033, Precedence Research,

“90% of telco executives report that their organizations are currently engaged with AI from the experimentation stage to full-scale deployment

Source: State of AI in Telecommunications: 2024 Trends, NVIDIA Survey Report

Reimagining Contact Centers

Enhancing Customer Experiences with AI

  • Automated Inquiry Handling
  • Enhanced Representative Support
  • Seamless Omnichannel Experience
  • B2B Service Expansion

AI-powered contact centers transform customer interactions, streamline operations, and offer advanced support, making them a valuable asset for both internal use and B2B offerings.

“Communication Service Providers are placing strong emphasis on using generative AI to enhance customer-centricity with chatbots the most widely adopted use case, with 63% of respondents who selected this use case indicating it was already in production

(source: Telecommunications Generative AI Study, Altman Solon, )

62% of customers would rather use a customer service chatbot than wait for a human representative1.

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Automated Inquiry Handling
Generative AI chatbots serve as the initial point of contact in customer service, effectively managing routine inquiries such as service outages and bill changes. This automation streamlines the customer experience, allowing for quicker responses and reducing wait times.
Enhanced Representative Support
AI tools analyze past customer interactions and perform sentiment analysis, providing representatives with valuable insights and suggested solutions. This support helps address complex issues more effectively and improves service quality.
Seamless Omnichannel Experience
AI enables consistent customer service across various touchpoints, including physical stores, websites, and mobile apps. This integration ensures a smooth and unified experience for customers, whether they interact online or offline.
B2B Service Expansion
Telcos can offer AI-powered contact center solutions to other industries, enhancing their customer service operations. These solutions support various touchpoints, making them an attractive option for businesses seeking improved efficiency and customer satisfaction.

Streamlined Network Operations

Optimizing Efficiency with AI-Driven Automation

  • Automated Maintenance
  • Self-Optimizing Networks
  • 5G Enhancement
  • Predictive Analytics

AI-driven solutions streamline network operations, enhance efficiency, and improve service quality by automating maintenance and optimizing resource management.

“Improving efficiency and productivity by using generative AI is by far the highest value driver. 41% of Communication Service Providers see generative AI as assisting employees in producing quicker and higher quality output”

(source: Telecommunications Generative AI Study, Altman Solon, )

In 2023, 37% of respondents were investing in network predictive maintenance and 34% were investing in network planning and operations (including RAN)2.

By 2028, 61% of telco aspire to at least achieve a conditional autonomous network that can sense real-time environmental changes and, in certain network domains, optimize and adjust its operation to the external environment to enable intent-based closed-loop management3.

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Automated Maintenance
AI and IoT technologies streamline network maintenance by automating updates and repairs. This reduces the need for manual intervention and minimizes downtime, allowing for more efficient management of aging infrastructure and urgent repairs.
Self-Optimizing Networks
AI enables networks to self-configure and self-optimize in real time, improving performance and reliability. By continuously monitoring and adjusting network parameters, these systems enhance efficiency and reduce the need for human oversight.
5G Enhancement
AI boosts 5G operations by improving dynamic network management and supporting self-optimizing capabilities. It ensures high-quality service delivery by adjusting to real-time conditions and optimizing resource allocation during peak usage.
Predictive Analytics
AI-driven predictive analytics forecast network resource demands and help plan for future needs. This proactive approach prevents congestion and ensures optimal performance by intelligently routing applications and services.

Predictive Analytics for Business Insights

Transforming Business Intelligence through AI

  • Advanced Customer Insights
  • Operational Efficiency
  • B2B Services Expansion
  • Customized Solutions

AI-powered predictive analytics enable telcos to gain deeper customer insights, enhance operational efficiency, and extend valuable services to B2B clients, driving business success and innovation.

“42% of telcos respondents are piloting or have a partial/full scale implementation of an autonomous network to understand subscriber churn/behavior and take corrective action to retain customers”

(source: Autonomous Telco Networks Survey, , Capgemini Research Institute)

“I have seen how AI can help increase productivity in customer care operations and create new services such as personalized customer experiences, targeted marketing campaigns and automated customer service chatbots4.”

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Advanced Customer Insights
Predictive analytics provides telcos with deep insights into customer behavior and network performance. By leveraging advanced machine learning techniques, organizations can identify upselling opportunities, enhance customer experiences, and build brand loyalty, giving them a competitive edge in the market.
Operational Efficiency
AI-driven analytics improve operational efficiency by predicting maintenance needs, reducing cloud costs, and optimizing network performance. These insights enable telcos to perform proactive maintenance, enhance security, and detect fraud, ultimately leading to cost savings and more efficient operations.
B2B Services Expansion
Telcos can expand their offerings to other industries by providing predictive analytics as a service. By helping businesses forecast surges or downtimes, telcos enable better resource management and issue resolution, while diversifying their revenue streams and reinforcing their role as industry innovators.
Customized Solutions
Leveraging predictive analytics allows telcos to deliver tailored solutions that meet the specific needs of their clients. Whether in B2C or B2B contexts, these customized insights help businesses optimize their services, improve customer interactions, and drive overall success.

AI Factories for Sovereign AI Infrastructure

Elevating Data Centers with Cutting-Edge AI Capabilities

  • Data Centers Optimized for AI Training and Inferencing
  • Secure Infrastructure
  • AI Models Optimized for National and Local Culture
  • Expanded Data Center Capabilities

AI factories enable telcos to enhance their data centers with specialized AI infrastructure, supporting national AI initiatives and providing secure, high-performance solutions for various sectors.

“‘Cooperation with global leading companies in the AI data center sector will be the cornerstone for SK Telecom to emerge as a global AI company,’ SK Telecom CEO Ryu Young-sang said. ‘Through cooperation with Supermicro and Lambda, SK Telecom’s AI data center business is expected to achieve meaningful results within this year.’”

(source: SK Telecom press release, )

“‘I am a firm believer that every country ought to have some sovereign capability on artificial intelligence, including large language models for AI,’ said IBM chairman and CEO Arvind Krishna. ‘The government needs to support setting up national AI computing centers and common data sets for specific use cases5.’”

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Data Centers Optimized for AI Training and Inferencing
Telcos are transforming their data centers into AI Factories by integrating accelerated computing infrastructure. These AI-optimized data centers support demanding tasks such as LLM pre-training, fine-tuning, and inference, which are crucial for AI workflows and applications.
Secure Infrastructure
Telcos leverage their existing infrastructure to provide secure and reliable AI services. By enhancing data centers with advanced security measures, they ensure that sensitive AI models and data are protected against threats, reinforcing their role as trusted partners for government and enterprise clients.
AI Models Optimized for National and Local Culture
AI infrastructure can be tailored to reflect national and local cultural nuances. This customization allows telcos to deploy AI models that are culturally relevant and effective, enhancing user experiences and improving the applicability of AI solutions across different regions.
Expanded Data Center Capabilities
Expanding data center capabilities with AI-focused infrastructure enables telcos to support a broader range of applications. This expansion not only meets growing AI demands but also opens up new revenue streams by offering AI as a service to various industries, driving innovation and business growth.

5G Monetization with Edge AI and 6G Research

Maximizing 5G Potential and Driving 6G Innovation

  • 5G Edge Monetization
  • AI-Driven 6G R&D
  • Revenue Opportunities
  • Edge Computing

Telcos can capitalize on 5G monetization and accelerate 6G innovation by integrating AI, creating new revenue streams and enhancing connectivity with advanced edge computing and immersive experiences.

“According to GSMA, the network accounts for 90% of energy use for an operator on average and the RAN represents more than 80% of this. 97% of executives in the survey believe that embracing higher levels of autonomous networks will optimize energy usage, concurrently reducing carbon emissions within their organizations

(source: Autonomous Telco Networks Survey, , Capgemini Research Institute)

“‘When we are designing the 6G network, we’re going to use AI technology in designing the air interface and also in managing the 6G network,’ says Qin. ‘The 6G network will self-train, self-learn, and it will actually grow to become more and more powerful6.’”

Read White Paper to Learn More

5G Edge Monetization
Telcos are capitalizing on 5G technology by deploying it at the edge to provide a range of services, including enterprise solutions, B2B services, and consumer applications. This edge deployment enhances connectivity and computational power across various industries like transportation, healthcare, and smart cities, driving new revenue streams and improving operational efficiency.
AI-Driven 6G R&D
AI plays a pivotal role in advancing 6G research by enabling rapid simulations and modeling of new technologies. This accelerates the development of 6G networks, which promise to connect trillions of devices and support advanced applications such as autonomous vehicles, smart environments, and immersive experiences.
Revenue Opportunities
The integration of AI with 6G research opens up significant revenue opportunities for telcos. By offering cutting-edge services such as ultra-reliable low-latency communications and immersive AR/VR experiences, telcos can create new revenue streams while reducing operational costs through AI-driven network optimization and predictive maintenance.
Edge Computing
Edge computing, powered by 5G, extends computational resources closer to the end-user, enhancing performance and efficiency. This capability allows telcos to offer robust, low-latency services and applications across diverse sectors, transforming how industries interact with and leverage data.

Accelerating Transformation: AI-Powered Telecom

Are you interested in how AI is revolutionizing the telecommunications industry?

From enhancing operational efficiency to delivering superior customer experiences, AI is driving rapid transformation in the TELCO sector. Discover how cutting-edge AI technologies are helping Telecom companies stay competitive and thrive in a dynamic market.

Join our webinar with industry experts from Supermicro and NVIDIA as we explore:

  • Why 90 percent of telco executives report that their organizations are engaged with AI
  • What the most common AI-powered Telecom use cases are
  • How AI factories are transforming sovereign AI infrastructure development and deployment

Webinar – Accelerating Transformation: AI-Powered Telecom (BrightTalk)

Supermicro + NVIDIA: A Range of Solutions

In close partnership with NVIDIA, Supermicro offers one of the broadest selections of NVIDIA-Certified systems, delivering exceptional performance and efficiency. Our systems are designed to support everything from small enterprise deployments to massive, unified AI training clusters, featuring the new NVIDIA H100 and H200 Tensor Core GPUs.

Together, Supermicro and NVIDIA have achieved up to nine times the training performance of the previous generation for complex AI models, reducing training time from a week to just 20 hours. Our systems are equipped with H100 PCIe, HGX H100 GPUs, and the newly announced HGX H200 GPUs.

Key features include PCIe 5.0 connectivity, fourth-generation NVLink and NVLink Network for scale-out, and enhanced networking with NVIDIA ConnectX®-7 and BlueField®-3 cards. These advancements empower GPUDirect RDMA and Storage with NVIDIA Magnum IO and NVIDIA AI Enterprise software.

Image credit: NVIDIA AI Enterprise (images under AI Workflows, Frameworks, and Pretrained Models)
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