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1.  How can you manage the power of the GPU settings using SAA? (06/06/2025)
2. 
I have an AOC-S3916L-16iR in my SSG-640SP-E1CR60H server.  In the controller's storcli termlog, I am seeing the following messages.The raids on the controller are optimized and healthy.  Are the message above something that I should concern or they are not harmful?

06/03/25 21:33:42.061: C0:Command ID allocation failed :MR_RESUME cmdID ff, applicationMsgTag:2
06/03/25 21:33:42.061: C0:##### Dumping All OOB CmdId States#####
06/03/25 21:33:42.061: C0:CmdId 0 is Free, appMsgtag: ff
06/03/25 21:33:42.061: C0:OOBasDCMD 0 byteOffSet 0 cmdStatus 0 cmdType 0 cmdType OOBCmdDataLen 0  dir 0 mctpMsgTag ff
06/03/25 21:33:42.062: C0:OOB_mf.hdr.length 0
06/03/25 21:33:42.062: C0:nextPackExpected 1
06/03/25 21:33:42.062: C0:CmdId 1 is Free, appMsgtag: ff
06/03/25 21:33:42.062: C0:OOBasDCMD 0 byteOffSet 0 cmdStatus 0 cmdType 0 cmdType OOBCmdDataLen 0  dir 0 mctpMsgTag ff
06/03/25 21:33:42.062: C0:OOB_mf.hdr.length 0
06/03/25 21:33:42.062: C0:nextPackExpected 1
06/03/25 21:33:42.062: C0:CmdId 2 is Free, appMsgtag: ff
06/03/25 21:33:42.062: C0:OOBasDCMD 0 byteOffSet 0 cmdStatus 0 cmdType 0 cmdType OOBCmdDataLen 0  dir 0 mctpMsgTag ff
06/03/25 21:33:42.062: C0:OOB_mf.hdr.length 0
06/03/25 21:33:42.062: C0:nextPackExpected 1
06/03/25 21:33:42.062: C0:##### END #####
 (06/06/2025)
3.  We have a SSG-121E-NE316R that we would like to boot the system via iSCSI via the on-board X550 interfaces.  However the iSCSI boot option does not appear for them in the BIOS boot manager options. Is the system capable of this feature, or do we need a special NVM for the X550 interfaces to enable it? (06/06/2025)
4.  We have a SSG-640P-E1CR36H storage server.  We added new drives on the server (on enclosure 1 at back of chassis). The new hard disks are getting detected in the IPMI as unconfigured good drive but not showing in the windows storage pool.  Windows Server 2022 is installed on the server and windows storage pool is configured. (06/06/2025)
5.  We are using chassis# 216BE1C-R920LPB , we are looking for NVMe backplane to replace the original backplane # BPN-SAS3-216EL1, do you have any NVMe backplane for this chassis ?  (06/06/2025)
6.  We have system SYS-F610P2-RTN and we want to populate the node with 6 NVMe drives, please what cable or parts we should use to connect the drives ?  (06/06/2025)
7. 
X11DPU; Problem! Corrected MAC address on my motherboard through ipmicfg "-a" option in OS and found my current connection to server dropped. 
Could not connect back to it.
 (06/06/2025)
8.  I have an X8DTT motherboard. What TPM 2.0 module is compatible with this? (06/06/2025)
9. 
SYS-421GE-TNRT3;  GPU’s are failed in slots 5,6, and 7,8. PCI-e slots 7,8 were where the bad card was in, swapped to 5,6 and still showed same behavior.
I would have to open server to get tag information of cables, but since it’s a production server I was not able to provide that info.
I tried swapping positions of GPU but would Freeze up system within 5 min of uptime so removed bad GPU card.

 (06/06/2025)
10.  we have SYS-420GP-TNR2 system and trying to install a NIC card on PCIe board. Which PCIe slot do you recommend to install? (06/06/2025)
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