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If we determine that the problems is not covered under the Supermicro Warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. |
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Prior to returning merchandise, YOU MUST OBTAIN AN RMA NUMBER from Supermicro's RMA Department. |
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Your RMA number must be clearly marked on the outside of the box. Returned products with no RMA number visible on the box may be returned. |
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For indirect customers and end-users, we recommend contacting your distributor or reseller for RMA service. |
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In order for us to provide you with the best possible service please describe your problem in as much detail as possible. |
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IF THE PRODUCT HAS BEEN ABUSED, IMPROPERLY USED OR ALTERED WITHOUT AUTHORIZATION, THE RMA NUMBER WILL BE VOIDED AUTOMATICALLY. THE MERCHANDISE WILL THEN BE RETURNED TO CUSTOMER AT THEIR OWN EXPENSE. |
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You may request an RMA online or download the RMA Request FORM.
For EUROPEAN customers please read the note below! |
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For more information, you may consult our RMA FAQ page. |
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RMA
Prior to submitting an RMA request, please note: