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Copyright © 2018 Super Micro Computer, Inc. Information in this document is subject to change without notice.
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Most popular FAQs

1.  I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.  Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.  I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
4.  There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods.

Super Micro Workstation Configuration Details as below:-

Motherboard Supermicro X9DAI
Processor Xeon E5 2665 2.40 Ghz (Single CPU)
RAM 16 GB REG. DDR3 1600 Mhz.
HD 2TB Sata
Graphic Card Nvidia Quadro 600
OS Windows 7 -64 bit – Prof.

Please kindly provide the solution for the same ASAP.
5.  I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
6.  How do I create a bootable USB stick?
7.  I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.
8.  I have this server : http://www.supermicro.com/products/system/2u/6027/sys-6027r-trf.cfm?parts=show At the system initialization it hang with a post code “B7”. I try to search AMI bios post code on your web site but I don’t find them. Do you have a description list of AMI bios post code ? Do you know what means the post code “B7” ?
9.  I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
10.  How to flash iSCSI option ROM to AOC-SG-I4?

Latest FAQs

1.  We have two systems with SKU SYS-1029TP-DC0R and SYS-1028TP-DC0R. Do the systems support TPM with FIPs certification? (10/19/2018)
2.  I have the X9DRW-7TPF+ and one CPU XEON E5-2651 V2. Can I install a second CPU of another type, for example, XEON E5-2620 V2. Does this configuration work for the system? (10/19/2018)
3.  I have SYS-1029P-MTR and need to replace the DVD location to 1 HDD SATA 2.5”. Please advise. (10/19/2018)
4.  Do you have short rails for 826SE1C4 - R1K62? (10/19/2018)
5.  I have a 1029P-WTRT and would like to utilize the 2NVMe slots. How can I do this? (10/19/2018)
6.  For 2029U-TN24R4T Server (Motherboard is X11DPU), Can I use only NVDIMM? Or I have to mix with regular RDIMM with NVDIMM? (10/19/2018)
7.  Using an Intel board with C612, and I want to use the latest RSTe on windows server 2016, but the software states the version is not compatible. (10/19/2018)
8.  I have a 5018D-FN8T Superserver. Integrated motherboard is X10SDV-TP8F. When I boot up the system, I get “Memory signal is too marginal DIMMA4” error message. The memory slots are A1, A2, B1 and B2. There is no A4 memory slot. How to solve the issue? (10/19/2018)
9.  I'm using the SUPERMICRO MBD-X10DAX-O Extended ATX Server Motherboard Dual LGA 2011-3 Intel C612, with E5 2660 V4. I have 2 evga 1070Ti GPUs and both are unable to work with the motherboard. When I turn it to slave, the fan runs slower and if I put it on master, it will stop the fan. What do I do? (10/19/2018)
10.  We are using a few older X8DTU servers as pfSense firewalls.  All of the servers have X5600 series processors in them (mainly X5670s).  pfSense is indicating that the AES instruction set on the chips is not active.  Is there a BIOS setting for that?  We don’t see anything… (10/19/2018)

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Investor Relations    |   Jobs    |   Site Map    |   Follow Us    |   Terms & Conditions    |   Privacy
Copyright © 2018 Super Micro Computer, Inc. Information in this document is subject to change without notice.
Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.